General Terms & Conditions

These General Terms & Conditions (hereinafter: “Terms”) define the relationship between PR1MO d.o.o. (hereinafter: “the Agency”) and its clients (hereinafter: “the Client”) for all services provided, including but not limited to tours, rentals, and other activities offered through the website www.pr1motours.com. By booking any service with the Agency, the Client acknowledges and agrees to these Terms.

Company Information:

  • Full Company Name: PR1MO d.o.o.
  • Registered Office: Prešernova cesta 9, 4260 Bled, Slovenia, EU
  • Registration Number: 6395406000
  • Tax ID Number: SI90479866
  • Email: info@pr1motours.com
  • Phone: +386 41 746 397
  • Share Capital: 7.500,00 EUR
  • Bank Accounts: IBAN SI56 2900 0005 0965 888   (T)   UNICREDIT BANKA SLOVENIJA d.d. /
    LT303250077555062921, BIC: REVOLT21XXX, REVOLUT BANK UAB, LITVA

Table of Contents

  1. General Provisions
  2. Booking and Payment
  3. Prices
  4. Cancellations and Refunds
  5. Changes to the Program
  6. Insurance and Liability
  7. Client Responsibilities
  8. Complaints and Disputes
  9. Privacy Policy
  10. Final Provisions

1. General Provisions

1.1. These Terms apply to all services offered by PR1MO d.o.o. and form an integral part of the agreement between the Agency and the Client. 1.2. The Client is anyone who makes a booking or uses the services of the Agency. 1.3. These Terms are available on the Agency’s website www.pr1motours.com and are deemed accepted by the Client upon booking.

2. Booking and Payment

2.1. All bookings require confirmation from pr1motours.com. A booking is considered confirmed only after the Agency sends a written confirmation (e.g., via email). 2.2. Payments can be made via bank transfer, credit card, or other methods explicitly agreed upon with the Agency. 2.3. The Client is responsible for providing accurate and complete information during the booking process.

3. Prices

3.1. Prices for all services are listed on the Agency’s website or provided directly to the Client. 3.2. All prices include Value Added Tax (VAT) and all services specifically detailed in the tour or activity description. 3.3. Any additional services not explicitly listed in the description are not included in the price and must be paid separately.

4. Cancellations and Refunds

4.1. Client Cancellation: * Full refund: For cancellations made more than 24 hours before the scheduled start of the activity. * No refund: For cancellations made within 24 hours of the scheduled start of the activity or in case of a no-show (failure to appear for the activity). * Cancellations must be submitted in writing (e.g., via email).

4.2. Agency Cancellation: * pr1motours.com reserves the right to cancel activities due to unforeseen circumstances, including but not limited to: * Adverse weather conditions that compromise safety. * Safety concerns deemed by the Agency or its guides. * Insufficient number of participants to run the activity. * In such cases, pr1motours.com will offer the Client either a full refund or the option to reschedule the activity for an alternative date.

5. Changes to the Program

5.1. The Agency reserves the right to make minor changes to the program or itinerary if necessary due to unforeseen circumstances (e.g., weather, road closures, guide availability) to ensure the safety and best experience for the Client. 5.2. Any significant changes will be communicated to the Client as soon as possible. If a significant change is unacceptable to the Client, the provisions for Agency Cancellation (Section 4.2) may apply.

6. Insurance and Liability

6.1. Client’s Responsibility: Clients participate in all activities at their own risk. It is strongly advised that Clients have adequate personal travel insurance that covers adventure activities, medical emergencies, and cancellation. 6.2. Agency’s Liability: pr1motours.com holds liability insurance in accordance with Slovenian and European Union law. 6.3. The Agency is not liable for delays, cancellations, or losses caused by: * Actions or omissions of third-party providers (e.g., transport companies, accommodation providers). * Adverse weather conditions beyond the Agency’s control. * Force majeure events (e.g., natural disasters, strikes, political unrest, epidemics). * The Client’s failure to adhere to safety instructions or responsible conduct. 6.4. The Agency is not responsible for lost, stolen, or damaged personal belongings during activities.

7. Client Responsibilities

7.1. Clients must accurately inform pr1motours.com beforehand of any relevant health issues, physical limitations, allergies, or special needs that may affect their participation in the activities. 7.2. Participants must strictly follow all safety instructions, guidelines, and advice provided by pr1motours.com guides before and during the activities. 7.3. The use of alcohol or drugs before or during any activity is strictly prohibited. Clients found to be under the influence may be excluded from the activity without a refund. 7.4. Clients are expected to act responsibly and respectfully towards guides, other participants, and the natural environment.

8. Complaints and Disputes

8.1. Any complaints regarding the services provided must be submitted in writing to pr1motours.com within 8 days of the completion of the activity. 8.2. The Agency will review the complaint and provide a written response within a reasonable timeframe. 8.3. pr1motours.com aims to resolve any disputes amicably through mutual agreement. 8.4. If an amicable resolution is not possible, any disputes arising from these Terms or the services provided shall be submitted to the competent court in Slovenia.

9. Privacy Policy

9.1. pr1motours.com is committed to protecting the privacy of its Clients. All personal data collected is handled in strict accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Slovenian data protection laws. 9.2. Personal data is collected and used solely for the purposes of booking management, communication with the Client, and the successful delivery of services. 9.3. For more detailed information on data processing, please refer to our Privacy Policy, available on our website.

10. Final Provisions

10.1. These Terms are governed by and construed in accordance with the laws of the Republic of Slovenia and applicable European Union consumer protection directives. 10.2. By booking any service with PR1MO d.o.o., the Client confirms that they have read, understood, and agree to these General Terms & Conditions. 10.3. pr1motours.com reserves the right to update or modify these Terms at any time. Any changes will be published on the website and will be effective immediately upon publication.

For any questions or more information, please contact us at:
📧 info@pr1motours.com
📞 +386 41 746 397

Date: 7. 7.2025

Splošni pogoji poslovanja

Ti splošni pogoji poslovanja (v nadaljevanju: »Pogoji«) določajo odnos med podjetjem PR1MO d.o.o. (v nadaljevanju: »Agencija«) in njegovimi strankami (v nadaljevanju: »Stranka«) za vse opravljene storitve, vključno z, vendar ne omejeno na, oglede, najem in druge aktivnosti, ki so ponujene prek spletnega mesta www.pr1motours.com. Z rezervacijo katere koli storitve pri Agenciji stranka potrjuje in se strinja s temi pogoji.

Podatki o podjetju:

  • Polno ime podjetja: PR1MO d.o.o.
  • Sedež: Prešernova cesta 9, 4260 Bled, Slovenija, EU
  • Registrska številka: 6395406000
  • Davčna številka: SI90479866
  • E-pošta: info@pr1motors.com
  • Telefon: +386 41 746 397
  • Osnovni kapital: 7.500,00 EUR
  • Bančni računi: IBAN SI56 2900 0005 0965 888 (T) UNICREDIT BANKA SLOVENIJA dd /
    LT303250077555062921, BIC: REVOLT21XXX, REVOLUT BANK UAB, LITVA

Kazalo vsebine

  1. Splošne določbe
  2. Rezervacija in plačilo
  3. Cene
  4. Preklici in vračila
  5. Spremembe programa
  6. Zavarovanje in odgovornost
  7. Odgovornosti strank
  8. Pritožbe in spori
  9. Pravilnik o zasebnosti
  10. Končne določbe

1. Splošne določbe

1.1. Ti pogoji veljajo za vse storitve, ki jih ponuja PR1MO doo, in so sestavni del pogodbe med Agencijo in Stranko. 1.2. Stranka je vsakdo, ki opravi rezervacijo ali uporablja storitve Agencije. 1.3. Ti pogoji so na voljo na spletni strani Agencije www.pr1motours.comin se štejejo za sprejete s strani Stranke ob rezervaciji.

2. Rezervacija in plačilo

2.1. Vse rezervacije zahtevajo potrditev s strani pr1motors.com. Rezervacija se šteje za potrjeno šele, ko Agencija pošlje pisno potrditev (npr. po e-pošti). 2.2. Plačila se lahko izvedejo z bančnim nakazilom, kreditno kartico ali drugimi metodami, o katerih se Agencija izrecno dogovori. 2.3. Stranka je odgovorna za posredovanje točnih in popolnih podatkov med postopkom rezervacije.

3. Cene

3.1. Cene vseh storitev so navedene na spletni strani Agencije ali posredovane neposredno Stranki. 3.2. Vse cene vključujejo Davek na dodano vrednost (DDV) in vse storitve, ki so posebej opisane v opisu potovanja ali aktivnosti. 3.3. Dodatne storitve, ki niso izrecno navedene v opisu, niso vključene v ceno in jih je treba plačati posebej.

4. Preklici in vračila

4.1. Odpoved stranke: * Celotno povračilo: Za odpovedi, opravljene več kot 24 ur pred predvidenim začetkom aktivnosti. * Brez povračila: Za odpovedi, opravljene v 24 urah pred predvidenim začetkom aktivnosti ali v primeru neudeležbe na aktivnosti. * Odpovedi morajo biti oddane pisno (npr. po elektronski pošti).

4.2. Odpoved agencije: * pr1motors.com si pridržuje pravico do odpovedi aktivnosti zaradi nepredvidenih okoliščin, vključno z, vendar ne omejeno na: * Neugodne vremenske razmere, ki ogrožajo varnost. * Varnostne pomisleke, ki jih oceni agencija ali njeni vodniki. * Nezadostno število udeležencev za izvedbo aktivnosti. * V takih primerih bo pr1motors.com stranki ponudil bodisi celotno povračilo bodisi možnost prestavitve aktivnosti na drug datum.

5. Spremembe programa

5.1. Agencija si pridržuje pravico do manjših sprememb programa ali načrta potovanja, če je to potrebno zaradi nepredvidenih okoliščin (npr. vremena, zaprtja cest, razpoložljivosti vodnika), da se zagotovi varnost in najboljša izkušnja za stranko. 5.2. Vse večje spremembe bodo stranki sporočene v najkrajšem možnem času. Če stranka z bistveno spremembo ne soglaša, se lahko uporabijo določbe o odpovedi s strani agencije (točka 4.2).

6. Zavarovanje in odgovornost

6.1. Odgovornost stranke: Stranke sodelujejo v vseh aktivnostih na lastno odgovornost. Strankam se toplo priporoča, da imajo ustrezno osebno potovalno zavarovanje, ki krije pustolovske aktivnosti, zdravstvene nujne primere in odpovedi. 6.2. Odgovornost agencije: pr1motors.com ima zavarovanje odgovornosti v skladu s slovensko in evropsko zakonodajo. 6.3. Agencija ne odgovarja za zamude, odpovedi ali izgube, ki jih povzročijo: * Dejanja ali opustitve tretjih ponudnikov (npr. prevoznih podjetij, ponudnikov nastanitev). * Neugodne vremenske razmere, na katere agencija nima vpliva. * Dogodki višje sile (npr. naravne nesreče, stavke, politični nemiri, epidemije). * Neupoštevanje varnostnih navodil ali odgovornega ravnanja s strani stranke. 6.4. Agencija ne odgovarja za izgubljene, ukradene ali poškodovane osebne stvari med aktivnostmi.

7. Odgovornosti stranke

7.1. Stranke morajo vnaprej natančno obvestiti pr1motors.com o vseh zdravstvenih težavah, telesnih omejitvah, alergijah ali posebnih potrebah, ki bi lahko vplivale na njihovo sodelovanje v aktivnostih. 7.2. Udeleženci morajo pred in med aktivnostmi dosledno upoštevati vsa varnostna navodila, smernice in nasvete vodnikov pr1motors.com. 7.3. Uporaba alkohola ali drog pred ali med katero koli aktivnostjo je strogo prepovedana. Stranke, za katere se ugotovi, da so pod vplivom alkohola, so lahko izključene iz aktivnosti brez povračila kupnine. 7.4. Od strank se pričakuje, da bodo ravnale odgovorno in spoštljivo do vodnikov, drugih udeležencev in naravnega okolja.

8. Pritožbe in spori

8.1. Vse pritožbe glede opravljenih storitev je treba pisno predložiti podjetju pr1motors.com v 8 dneh po zaključku dejavnosti. 8.2. Agencija bo pritožbo pregledala in nanjo pisno odgovorila v razumnem roku. 8.3. pr1motors.com si prizadeva za rešitev morebitnih sporov sporazumno. 8.4. Če sporazumna rešitev ni mogoča, se vsi spori, ki izhajajo iz teh pogojev ali opravljenih storitev, predložijo pristojnemu sodišču v Sloveniji.

9. Pravilnik o zasebnosti

9.1. pr1motors.com se zavezuje k varovanju zasebnosti svojih strank. Vsi zbrani osebni podatki se obravnavajo v strogem skladu s Splošno uredbo o varstvu podatkov (GDPR) (EU) 2016/679 in veljavnimi slovenskimi zakoni o varstvu podatkov. 9.2. Osebni podatki se zbirajo in uporabljajo izključno za namene upravljanja rezervacij, komunikacije s stranko in uspešnega opravljanja storitev. 9.3. Za podrobnejše informacije o obdelavi podatkov si oglejte našo Politiko zasebnosti, ki je na voljo na naši spletni strani.

10. Končne določbe

10.1. Te Splošne pogoje ureja in razlagajo zakoni Republike Slovenije in veljavne direktive Evropske unije o varstvu potrošnikov. 10.2. Z rezervacijo katere koli storitve pri PR1MO doo stranka potrjuje, da je prebrala, razumela in se strinja s temi Splošnimi pogoji. 10.3. pr1motors.com si pridržuje pravico, da te Splošne pogoje kadar koli posodobi ali spremeni. Vse spremembe bodo objavljene na spletni strani in bodo začele veljati takoj po objavi.

Za vsa vprašanja ali več informacij nas kontaktirajte na:
📧 info@pr1motors.com
📞 +386 41 746 397

Datum: 7. 7. 2025