Frequently Asked Questions (FAQ)
General Information
How can I book a tour?
You can book directly on our website by selecting your tour, picking a date, and following the secure checkout.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and cash for last-minute bookings (subject to availability). All payments online are processed securely.
Is prepayment required?
Yes. Full payment is required to confirm your reservation and secure your spot on our tours, especially during busy times.
What’s your cancellation policy?
Full refund for cancellations made at least 24 hours in advance. Cancellations made within 24 hours of the activity, tours or rentals, for any reason, are non-refundable and cannot be changed.
Are your tours suitable for beginners?
Definitely! Many of our tours are designed for beginners or families with kids. Our friendly guides make sure you feel confident and safe.
What are the requirements for participants?
Most tours require basic fitness and good health. Some activities need you to know how to swim or meet a minimum age (usually 6+). Check the specific tour page or ask us if you’re unsure.
What should I bring?
For water activities: swimwear, towel.
For biking: comfortable clothes and closed-toe shoes.
For hikes: sturdy footwear and weather-appropriate clothing.
We provide all specialized equipment.
Do guides speak English?
Yes! Our guides speak English and will make sure you enjoy every moment, even if you don’t speak Slovenian.
Can you organize private or group tours?
Of course! We can customize private experiences or group adventures—ideal for families, friends, or company outings. Reach out with your ideas!
Are there age or health restrictions?
Some tours have minimum age limits or require participants to be in good health, especially for more adventurous activities. Please review the tour details or ask us directly.
Can I bring my pet?
Unfortunately, we cannot accommodate pets on our tours.
How can I get in touch for more questions?
We’re here to help. Contact us via our website contact form or email for fast, friendly support.
Program-Specific Questions
What do I need to bring for the Triglav National Park Tour?
Comfortable walking shoes, weather-appropriate clothing, water, and a sense of adventure! We provide transportation and guidance.
Do I need to know how to swim for the Clear Kayak Bled™ tour?
We expect everyone knows how to swim, but we also provide life vests.
What level of fitness do I need for Vintgar Gorge or the Discovery Trail?
Both tours are moderate and suitable for anyone in reasonably good shape. Expect some uneven terrain.
Do I need kayaking experience for Black Hole Kayaking?
Some kayaking experience is preferred, also everyone should feel comfortable on water, small spaces, darkness and in relatively good shape, as there are demanding hikings up and down some very steep stairs included.
Is the Bled eBike Tour suitable for beginners?
No, everyone should know how to ride bicycle and in a relatively good shape, as there are some steeper hills included as well, although electric bikes will definitely help you with these parts. A short safety briefing is included before we start.
How many people can join a private tour?
Private tours can usually accommodate 1–8 people depending on the activity. If you have a larger group, let us know—we’ll do our best to arrange it!
Can children join your tours?
Many tours are family-friendly; however they all have age, height, or weight requirements for safety. Please check the tour description.